Plumber

How Not Urgent Picks One Plumber Per Neighborhood

1. License, Insurance, Compliance
   • Colorado master-plumber license verified with the state database.
   • $1 M+ general liability + workers’ comp certificates on file.
   • Zero outstanding code violations or OSHA citations in the last five years.
2. Technical Mastery & Relevant Toolkit
   • Minimum five years’ field experience or completion of a DORA-approved apprenticeship.
   • Modern gear on every truck (camera scopes, hydro-jets, trench-less pipe-burst rigs).
   • Demonstrated success with the specific building stock in the neighborhood—e.g., pre-war galvanized lines in RiNo loft conversions.
3. Reputation You Can Prove
   • Aggregate review ≥ 4.7/5 across at least three platforms plus five owner-supplied job references we actually call.
   • No unresolved BBB or Department of Regulatory Agencies complaints in the past 24 months.
4. Speed & Reliability
   • Same-day or next-day arrival for 90 % of standard calls.
   • 24 / 7 emergency line with a human response or < 15-minute callback.
   • GPS-tracked vans that text you an ETA link when they roll.
5. Transparent, Fair Pricing
   • Posted flat-rate menu for common fixes (no bait-and-switch trip fees).
   • Digital estimate within one hour of site visit; every part billed at MSRP or below.
   • Written warranty: 90 days labor, manufacturer’s warranty on parts.
6. Professionalism + Brand Fit
   • Uniformed techs, clean vans, boot covers, polite language—no “bro” banter in your living room.
   • Photo ID and tech bio texted before arrival.
   • “Leave-No-Trace” cleanup policy and haul-away included.
7. Customer Experience Metrics
   • Post-job CSAT survey must average ≥ 9 / 10 across Not Urgent referrals.
   • We mystery-shop twice a year to confirm consistency.
8. Community & Sustainability
   • Proper disposal of scrap copper, PVC, and fixtures per Denver recycling regs.
   • Active apprenticeship sponsorship with a local trade school or participation in workforce-development programs.
9. Ongoing Performance Monitoring
   • Quarterly scorecard review (punctuality, CSAT, complaint rate).
   • If a vendor’s score slips, we reopen the category and start searching again; no one keeps the slot by default.

‍